jitbuj Privacy Policy — Your Data, Handled With Care

jitbuj takes the privacy of its players seriously. We understand that when you share personal information with us — whether during registration, when making a deposit, or when contacting support — you're trusting us to handle it responsibly. That trust matters to us, and this policy is our commitment to being transparent about how we operate.

jitbuj collects only the data that is necessary to provide you with a safe, functional, and enjoyable gaming experience. We do not sell your personal data to third parties. We do not use your data for purposes beyond what is described in this policy. And we give you clear, accessible tools to manage your own privacy preferences.

This policy is written to be readable — not buried in legal language. If you have questions about anything here, the jitbuj support team is available 24/7 and happy to explain further. You can also visit our FAQ page for quick answers to common privacy questions.

jitbuj collects different categories of personal data depending on how you interact with the platform. Here is a breakdown of what we collect and why:

jitbuj collects personal data through several channels. Understanding these helps you know exactly when and how your information enters our systems:

• Direct registration: When you create a jitbuj account, you provide identity and contact data directly through the registration form.
• Transactions: Every deposit and withdrawal on jitbuj generates financial and technical data that is recorded for security and compliance purposes.
• KYC submissions: When jitbuj requests identity verification, you upload documents directly through the secure verification portal in your account.
• Platform usage: As you browse and play on jitbuj, technical and usage data is collected automatically through cookies and server logs.
• Support interactions: When you contact jitbuj via live chat or email, the content of those conversations is recorded to help resolve your issue and improve our service.
• Third-party providers: jitbuj may receive data from payment processors and identity verification services as part of transaction processing and fraud prevention.

jitbuj uses your personal data for specific, legitimate purposes. We do not use your data in ways that go beyond what is described here. The main purposes for which jitbuj processes your data are:

• Account management: To create, maintain, and secure your jitbuj account, including processing logins and managing account settings.
• Transaction processing: To handle deposits, withdrawals, and bonus credits on your jitbuj account accurately and securely.
• Identity verification: To comply with Know Your Customer (KYC) requirements and confirm that players on jitbuj meet the minimum age requirement of 18 years.
• Fraud and security: To detect and prevent fraudulent activity, money laundering, and unauthorised access to jitbuj accounts.
• Responsible gaming: To monitor gameplay patterns and identify players who may need support, in line with jitbuj's commitment to responsible gaming.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of jitbuj's support services.
• Marketing (with consent): To send you promotional offers, bonus notifications, and news about jitbuj — only if you have opted in to receive such communications.
• Legal compliance: To meet jitbuj's obligations under applicable laws and regulations, including responding to lawful requests from regulatory authorities.

jitbuj will never use your data to make automated decisions that significantly affect you without human oversight, and we will never profile you in ways that are discriminatory or harmful.

jitbuj does not sell, rent, or trade your personal data to any third party for commercial purposes. Period. However, there are limited circumstances in which jitbuj shares data with trusted third parties in order to operate the platform:

• Payment processors: jitbuj shares necessary financial data with payment service providers to process your deposits and withdrawals. These providers are contractually bound to handle your data securely.
• Identity verification providers: When KYC verification is required, jitbuj works with licensed identity verification services. Your documents are shared only for the purpose of verification and are not retained by these providers beyond what is legally required.
• Game software providers: Some technical data may be shared with game developers to ensure games function correctly on jitbuj. No personally identifiable information is shared for this purpose.
• Regulatory authorities: jitbuj may be required by law to share certain data with regulatory bodies, law enforcement agencies, or courts. We will only do so when legally obligated and will inform you where permitted by law.
• Fraud prevention networks: jitbuj participates in industry fraud prevention initiatives. Anonymised or aggregated data may be shared to help identify and prevent fraudulent activity across the industry.

jitbuj uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit jitbuj. Here is how we use them:

• Essential cookies: These are required for jitbuj to function. They keep you logged in, remember your session preferences, and ensure secure transactions. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: jitbuj uses analytics tools to understand how players use the platform — which pages are visited most, where users drop off, and how to improve the overall experience. This data is aggregated and anonymised.
• Preference cookies: These remember your settings on jitbuj, such as language preferences and display options, so you don't have to reset them every visit.
• Marketing cookies: Only used if you have consented to receive personalised promotions. These help jitbuj show you relevant offers rather than generic ones.

You can manage or delete cookies through your browser settings at any time. Note that disabling certain cookies may affect how jitbuj works for you. For full details on managing cookies, refer to your browser's help documentation.

jitbuj retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your jitbuj account and for a period after closure as required by law — typically five years for financial and identity records.
• Transaction records: Financial transaction data is retained for a minimum of five years from the date of the transaction to comply with anti-money laundering regulations.
• Support communications: Chat logs and email correspondence are retained for up to two years to assist with dispute resolution and service improvement on jitbuj.
• Marketing data: If you unsubscribe from jitbuj marketing communications, your preference is recorded and your contact details are removed from active marketing lists promptly.
• Technical logs: Server and access logs are retained for up to 12 months for security monitoring purposes.

When data is no longer required, jitbuj securely deletes or anonymises it so that it can no longer be linked back to you.

jitbuj takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, loss, or misuse:

• SSL encryption: All data transmitted between your device and jitbuj is encrypted using 256-bit SSL technology, the same standard used by major banks.
• Secure data storage: Personal data stored by jitbuj is held on secure servers with restricted access. Only authorised personnel can access sensitive data, and only when necessary.
• Two-factor authentication: jitbuj supports two-factor authentication (2FA) for player accounts, adding an extra layer of security beyond your password.
• Regular security audits: jitbuj conducts regular internal and third-party security reviews to identify and address potential vulnerabilities.
• Staff training: All jitbuj staff who handle personal data receive regular training on data protection best practices and their obligations under this policy.

As a jitbuj player, you have a number of rights regarding your personal data. jitbuj is committed to making it easy for you to exercise these rights. Here is what you can request at any time:

To exercise any of these rights, contact the jitbuj privacy team at [email protected]. We will respond to all valid requests within 30 days. In some cases, legal obligations may limit our ability to fulfil certain requests — we will always explain clearly if this applies.

jitbuj is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on jitbuj or provided us with personal data, please contact us immediately at [email protected].

Upon receiving such a report, jitbuj will promptly investigate and, if confirmed, delete all data associated with the minor's account and close the account without delay. We take underage gambling extremely seriously and have age verification measures in place to prevent it. For more information, visit our Responsible Gaming page.

jitbuj may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how we use your data, jitbuj will notify you by email or through an in-platform notification before the changes take effect. We encourage you to review this page periodically to stay informed about how jitbuj protects your privacy. Your continued use of jitbuj after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how jitbuj handles your personal data, please get in touch with us:

• Email: [email protected]
• Live Chat: Available 24/7 through your jitbuj account dashboard for immediate assistance.
• FAQ: Common privacy questions are answered on our FAQ page.

jitbuj aims to respond to all privacy-related enquiries within 30 days. For urgent matters, live chat is the fastest way to reach us.